Q: Will you be available to meet me or take my calls when I need you?

A: In business we appreciate that some of our clients cannot speak to us or visit in office hours. We will always be flexible and offer evening and weekend telephone contact and meetings by appointment at no extra cost.

Q: Can you offer fixed fees so that I have control of my budget?

A: Our fees are fixed and agreed in advance.  They are based on the value we provide to your business. The fees and the exact scope of the service within the fixed price agreement is documented. Any work outside the arrangement will be agreed with you before commencement of work. You will never receive a surprise invoice from us. 

We do not claim to be the cheapest but are certainly not expensive and we strive to provide an exceptional service at a price which is fair to both parties. We do not reel clients in with low prices only to inflate our fees once we have them on board.

You may also find that we can save you money by ensuring you take full advantage of tax opportunities and reliefs and by determining the most tax effective structure for your business.

Q: Do I have to pay every time I have a query or need advice?

A: All our clients benefit from our ‘Ad-hoc Advice and Support Service’ relating to accountancy and tax matters.  This means you can contact us if you have any queries or worries on those subjects and we will answer your queries at no extra cost.

Q: My opinion of accountants is that they will talk down to me, using jargon that I do not understand – make no effort to help me understand the financial side of my business and make me feel foolish when I ask questions.  How do you differ?

A: At Dormer Finance Limited we treat all clients with the same courtesy and respect, regardless of size.  We take the time to explain your accounts to you and welcome questions so that you know where your business stands financially, helping you to plan for the future.

Q: Will you make me use a particular bookkeeping software?

A: We use several different bookkeeping programs at Dormer Finance Limited including Sage, Quickbooks and KashFlow and are happy for you to continue using the software you prefer or recommend one to you.  Alternatively, we can provide a complete bookkeeping service and can take the bookkeeping off your hands leaving you the time to concentrate on what you do best – running your business.

Q: Will you take responsibility for minimising our tax bill or purely processes our accounts without any input or suggestions of improvement?

A: At Dormer Finance Limited we like to do things a little differently.  We don’t just automatically process your accounts but take the time to get close to your business to enable us to deliver the most effective tax advice and we will be there to deliver business advice that will galvanise your business.  We do this by:

·         Determining the most tax effective structure for your business

·         Ensuring you take full advantage of tax opportunities and reliefs

·         Helping you to reduce tax on disposals

·         Helping you to make the most of any tax opportunities specific to your industry

Q: How long will it take for you to process my accounts?

A: We understand that a business needs to keep on top of their financial situation and we aim to return your completed accounts within thirty days provided we have all the required information.

Q: Do I have to  pay to change accountants?

A: Your current accountant should not charge you for providing the normal handover information.

Q: Can I change accountants if my accountant acts as my Company Secretary?

A: It is now no longer necessary to have a Company Secretary and it is a simple and free process to dispense with one which we are happy to deal with, however we are also happy to provide Company Secretarial services if that is what you require.

Q: Can I change accountants if my registered address is my accountant’s office?

A: There is no charge for changing your registered address and we are happy to provide you with our address for this purpose and deal with the necessary paperwork.

Q: Do I have to wait until my financial year end before changing accountants?

A: You do not have to wait until the end of the financial year to change your accountant.  You can do this at any time throughout the year.

Q: How long will it take to change accountants?

A: Changing your accountant is a simple process.  We just need you to sign a letter of request that we can provide and we will do the rest.

Q: What differentiates you from every other firm of accountants in town?

A: We have been in business ourselves and can look at things from the perspective of the client . We can offer so much more than compliance work with regard to tax and annual accounts, we can be an outsourced support team providing as much or as little assistance into your business as you require. See our services page for the wide ranging support we can provide, yet despite this range we do not strive to be all things to all people and only stick to what we are good at. We truly believe that we can provide an unrivalled support team for the small business community.

To find out more about how Dormer Finance Ltd can help your business click here to contact us or call us on 01268 417631.